IT Support Tech

Job Title: IT Support Technician

Location: New York City, NY (10013)

Job Type: Full-time

Experience Level: 2-4 years

About the Role: We are seeking a dedicated IT Support Technician to join our team in New York City. The successful candidate will play a critical role in supporting our team and ensuring a smooth IT experience for our many C-level executives. This role primarily focuses on managing software-related requests.

Key Responsibilities:

• Provide Tier 1 IT support, including license assignment, onboarding, and offboarding assistance.

• Manage software-related requests and support on the ticketing side using JIRA.

• Assist with the upcoming office move and ensure all IT equipment and systems are set up correctly.

• Handle O365 (Octa) related tasks and, if possible, enroll and manage PCs remotely using JAMF.

• Maintain a professional demeanor and provide high-level IT support in a fast-paced environment with many C-level executives.

Requirements:

• 2-4 years of IT support experience.

• Proficiency in JIRA is essential.

• Experience with Tier 1 support, license assignment, and O365 (Octa).

• Basic experience in enrolling and managing PCs remotely (JAMF is a plus, but not required).

• Strong organizational and problem-solving skills.

• Excellent communication skills and the ability to maintain professionalism in a high-stakes environment.

• Networking skills are not necessary for this role.

Why Join Us:

• Be part of a dynamic and supportive team.

• Work in an environment that values professionalism and excellence.

• Opportunity to work closely with C-level executives and gain valuable experience.

If you are an IT professional with a knack for JIRA and a commitment to providing excellent support, we would love to hear from you!

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.