Service Design & Transition Manager

Service Design & Transition Manager

Contract - Inside IR35

Occasional Travel - Watford Office

6 months

Are you someone with Service Design and Transition experience, at manager level, looking for a new contract role? My global client is looking for someone to join ASAP in a new contract position they have available.

This role is to manage the Service Introduction of New/Changed IT Services to one or more company areas. The key focus is to ensure all services that are delivered into the live operation are implemented in a controlled manner and are fit for purpose. You will own and be accountable for all aspects of the Service Design & Transition process, including development, governance, compliance, reporting and continual improvement.

Some of your responsibilities will include:

• Ensure clear Service Design and support model
• Ensure Knowledge Transfer and Knowledge articles are created and catalogued
• Collect & update non-discoverable attributes for CMDB
• Identify any new Service or Access request items
• Maintain Service Design & Transition global epic tracker

The experience required for this role includes:

• Strong communications skills on all levels and the ability to deliver services across different areas
• Excellent working knowledge of ITIL V3 and/or ITIL 4
• A proven and demonstrable understanding of IT Service Design/Transition/Introduction and the practise of having implemented this into/across value streams.

If this role is right for you, please APPLY NOW!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.