Fiber NOC Analyst

Change Management Analyst

$35 an hour ($70k)

Position Summary

Overall duty is to coordinate and manage maintenance events within Crown Castle Fiber's Network such that we minimize disruption to our customer base, and ensure that each affected customer's service is restored in timely manner.

Job Responsibilities

• Maintenance Coordination- Internal and Vendor Maintenance Management.
• MOP Assessment.
• Maintenance Event Approval.
• Impact Analysis- Circuit Impact Research, Assessment, and Validation.
• Conflict Assessment-Internal, External Maintenance & Network Outage Conflict Resolution. * Internal, Vendor and Customer Scheduling & Coordination.
• Research customer Information to ensure each customer is properly notified.
• Proactive Customer Communication & Notifications
• CM Support Line - for logging maintenance progress in the field. Not field based but remote troubleshooting to support calls from technicians in the field.
• Diagnose, troubleshoot, and clear alarms as reported by our NMS events logs, as a result of Change Management activity
• Serve as the primary point of contact for all Change Management SA inquiries.
• Various Record Validation Projects.

Job Knowledge/Experience:

• Hands on Experience and working knowledge within the following areas: SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services and OTDR testing.
• Solid experience with standard MS Office Products
• NMS alarm monitoring
• Working Knowledge within a Circuit Inventory System- IE. OSP Insight and Netcracker, NOC or Ops experience, Nortel 6500/5200Lambda Unite, Infinera
• Good judgment, concentration, and decision-making skills.
• Display good customer service techniques with a strong commitment to Customer Care, as the customer's advocate. * Extreme attention to detail.
• Good organizational skills.
• *Ability to multitask.
• Must possess a positive attitude.
• Cross functional team player

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.