ServiceNow Business Analyst/Scrum Master

Business Analyst/Scrum Master - ServiceNow

• Coordinate user acceptance testing (UAT) activities and gather feedback from stakeholders to validate system functionality.
• Provide guidance and support to team members on agile methodologies, scrum practices, and ServiceNow platform capabilities.
• Act as a liaison between business stakeholders and technical teams to ensure effective communication and alignment of priorities.
• Responsible for document repositories, maintenance, and updates of project documentation library.
• Works with management and individual team leaders by contributing strategic vision and integrating a broad range of ideas regarding business solutions development.
• Conducts business processes and systems analysis while considering the business implications to the current and future business environment.
• Assists with deliverables, cost, schedule, and quality of one or more enterprise solutions projects.

Desired Qualifications

• 5+ years of relevant experience.
• Experience as a business analyst in ServiceNow implementation projects.
• Strong understanding of ITIL processes and ServiceNow modules.
• Familiarity with ServiceNow reporting and analytics capabilities.
• Bachelor's degree in business administration, computer science, or a related field.
• Scrum master certification (e.g., CSM, PSM) and/or ServiceNow System Administrator Certification is preferred.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.