The IT Business Analyst - Point of Sale & Retail Operations works as a liaison among stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems. Understands business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals. Interprets and transforms information based on business requirements and provides the data for delivery. Works with the backoffice systems, Order Management System, Merchandise Management System, Point of Sale system, and other middleware applications.

This delivery team strives to achieve a disciplined and systematic approach to executing projects in a timely, effective, and efficient manner. These projects include critical technical features, defect fixes, marketing projects, all the way up to build-out of large-scale enterprise retail technology initiatives.

Essential Functions

Strategy and Planning

• Seek opportunities continuously to increase customer satisfaction and deepen client relationships.
• Suggest areas for improvement in internal processes along with possible solutions.

Acquisition and Deployment

• Gather, analyze and document business and functional requirements from clients and business users.
• Analyze, document, and improve workflows, processes, and standards.
• Understand business process management and business requirements of the customers and translating them to specific software requirements.
• Communicate effectively with internal teams and external clients to deliver functional requirements including GUI, screen and interface designs.
• Act as an interface between business units, technology teams and support teams.

• Gather and provide technical guidance concerning business implications of application development projects.
• Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management.
• Work with Quality Assurance to build and validate test cases against all requirements.
• Analyze application defects to determine if they fall within scope of project requirements.
• Participate in post-project analysis to reflect upon successes, failures, and lessons learned.

Operational Management

• Provide training and documentation for supported applications.
• Utilize existing systems to track and manage requests and issues.
• Build application expertise through assignment on projects and enhancement requests.

Incidental Functions

• Prepare and lead presentations as requested.
• Research or prototype new tools and/or technologies.
• Assist with other projects as necessary to contribute to efficiency and effectiveness of the teamwork.
• Lead internal teams/task forces on initiatives as assigned.
• Participate in hiring activities and fulfilling affirmative action obligations and ensuring compliance with the equal employment opportunity policy.

Position Requirements

• Bachelor degree in IT, Business or related field or equivalent experience.

• 5+ years IT and/or Business experience.
• 5+ years working with internal clients and/or external agencies/partners.
• 5+ years of Order Management experience, IBM Sterling OMS preferred.
• Experience with retail technologies including point of sale, merchandise & inventory management preferred.
• Strong technical knowledge coupled with business intelligence and ability to understand customer's needs.
• Well versed in Microsoft Office applications.
• Understanding of various essential business functions of an organization.
• Ability to facilitate process mapping activities with small to medium size groups and working knowledge of mapping techniques.
• Understanding of Internet, Intranet, Extranet and client/server architectures.
• Familiarity with how legacy and web-based system interfaces with each other.

Personal Attributes

• Strong analytical, conceptual, and problem-solving abilities.
• Strong written and oral communication skills.
• Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly.
• Experience working in a team-oriented, collaborative environment.
• Ability to translate an idea or need into a completed solution or work product.
• Willingness and ability to train and mentor other business analysts.
• Ability to facilitate meetings and follow up with resulting action items.
• Ability to develop relationships with client personnel that foster client ties.

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.