Senior ITSM Analyst - Insurance

Senior ITSM Analyst - Insurance

We are currently recruiting for a Senior ITSM Analyst to join one of our Insurance Clients on a 12 month contract.

This role is Inside IR35 and Hybrid Working with 2 days in London

Key Responsibilities

• Work with ITSM control owners and Tech Risk Governance ensuring ITSM controls are designed and operating effectively, and areas for improvements are escalated and remediated timely.
• Provide appropriate service and ITSM process reporting to achieve targets
• Develop quality, exec-ready management information, presentations, proposals, and reports.
• Build and maintain relationships with colleagues and run education sessions ('Lunch & Learns') to champion service excellence and ITSM strategy and governance
• Oversee and evolve Change Management Practices as well as Chairing the Local CAB meetings.
• Oversee Major and High Priority Incident Management
• Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensure appropriate risk and impact assessments are embedded and performed in Change Management
• Support IT audit requirements, as well as Risk Governance reporting via KRIs.
• Actively manage risks and issues in the ITSM area, developing mitigation plans/actions, remediation planning sessions

Experience

• Experienced Service Management professional with at least 10 years of relevant experience
• Experience working in financial services environment or Insurance
• ITIL qualifications - preferably ITIL intermediate
• Practical experience of working in an Agile team

If this role is of interest or you would like to learn more, please apply now!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.