Sales Support Executive

Role: Sales Support Executive / Business Support Executive

Location: Glasgow - Hybrid model (2 days office)

Salary: £40,000 - £60,000 per annum

The role:

As a Sales Support Executive, you will play a crucial role in supporting the Account Management function. Your efforts will allow Account Managers to focus on generating ARR and building strong relationships.

• You will be the backbone of the client reporting platform, working closely with the Senior members of the team to design, develop, and deliver reports for QBR, EBR, and Leadership meetings. Your expertise will also be invaluable in assisting Account Managers with additional reporting requirements.
• In this role, you will be the first point of contact for internal finance queries, collaborating with Finance colleagues to resolve minor client issues. Your collaboration with the Marketing team will ensure that our key accounts receive appropriate coverage in our initiatives. You will also engage early with clients and Account Managers on renewals, working towards moving clients to longer-term agreements and maximising value from our contractual obligations.
• Your role will extend to liaising with our Governance, Risk, and Compliance (GRC) team to ensure timely provision of required reports, Pen Tests, and security certifications. Additionally, you will assist with the smooth running of Expansion-led ad-hoc projects as they arise.

About you:

To excel in this role you will have a proven background in a sales, revenue, or account support role. You should possess strong reporting skills and a solid understanding of sales tooling, including Salesforce or Gainsight ideally and be well versed in O365.

• Ideally have a background in Financial Services, Insurance, Payments or Investment Management and ideally have worked with an organisation delivering SaaS into these sectors.
• Your knowledge of revenue operations processes and the customer lifecycle, from lead generation to opportunity conversion, will be essential. Excellent communication, problem-solving, and project management skills are a must, along with the ability to work collaboratively across multiple teams.
• We are looking for someone who is customer-centric, adaptable, and confident in a data-driven environment.
• You should be committed to ensuring alignment and awareness of revenue goals, fostering strong relationships, and working collaboratively across teams.

In return:

If you are ready to be part of a dynamic team that is driving innovation across a number of key products, then we would love to hear from you.

In return there is a Salary ranging £40,000 - £60,000 per annum plus an extensive benefit which includes bonus, pension, generous holidays and an additional £3.5k of perks.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.